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Remote Access allows faculty, staff, and currently
registered students of Austin Peay State University to use restricted
library databases from home, work, or wherever they have an Internet
connection. Students must be registered for the current semester to
use Remote Access.
If you do not fall into one of the above categories, you may use the
restricted databases by visiting the Library in person. However,
many databases (such as Felix Online Catalog) are open to anyone,
anywhere.
Most Common Problems:
Other Problems
For questions or further assistance, including help logging in, use the Ask
A Librarian form, or call the library at (931) 221-7346.
Which databases are available through Remote Access?
Almost all databases available through the library home page are available
from off-campus. If a database does not allow remote access,
notification will be provided on the introduction page for the specific
resource.
How do I access these databases?
Go to the Library's homepage (http://library.apsu.edu);
navigate to the database you're looking for
and click the link. If you're on campus,
you will be connected directly to the database. If you're off campus you will
see the Remote Access (Remote Patron Authentication) login screen with instructions prompting you for your
User ID.
Type in your User ID and click
the login button.
Your User ID
begins with an A and is also
known as your Banner ID or Student ID (example: A12345678).
For students,
this is the ID you use to access AP Self-Service and OneStop. For
Faculty and Staff , this number is
the ID for AP Self-Service and
can be found on a recent pay stub.
You will be granted access to the database if you are a
currently enrolled student or an Austin Peay employee.
Note: Student access is only for the semester or summer session in
which you are enrolled, until the start of the next session. General summer
and interim access will be granted
on a case-by-case basis. Contact us as noted above to apply.
Try the following troubleshooting tips:
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Be sure to enter your User ID correctly (no spaces).
-
After typing in your User ID, be sure to click "Login" instead
of hitting Enter
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Customized browsers provided by AOL, MSN,
EarthLink, PeoplePC, NetZero and some other ISPs do not work
well with Remote Access. Follow these instructions if you
suspect this is the problem:
-
Open your AOL/MSN/EarthLink or other internet connection as usual
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Minimize (shrink) the AOL/MSN/EarthLink window
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Open Internet Explorer or Netscape (version 4.0 or higher) or
Firefox (version 0.8 or higher)
-
Use this new browser window to go to the
Library home page and log in to
the desired database
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Turn the accelerator off
-
Additional web accelerator software such as
Google Web Accelerator will
need to be disabled to allow access to some library resources for both
on and off campus users.
-
Make sure your browser has javascript enabled
-
Make sure your browser is set to accept cookies
-
Software such as RealDownload or pop-up blocker software or ad-blocking software can also
interfere with Remote Access
If you still cannot log in, please call or e-mail us as noted above
and include your ISP (e.g. AOL, Earthink), browser version, operating system
(e.g. Windows 98, Mac OS 7), and the error that occurred.
Due to the vendors' software upgrade for these databases, they only work with
specific browsers. Please see the chart below.
These database will work after you have logged on to another
database. Please follow the directions below:
-
From the Library home page, Choose "InfoTrac"
from the "Jump to Database" box.
-
Log in with your User ID
-
From the InfoTrac search screen, click
"Library" in the bottom left of the screen (you may need
to scroll down)
-
You will be returned to the Library home page. Select your
desired database and you will be able to access it without logging
in again.
-
If you still cannot log in, please call or e-mail us as noted above
and include your ISP (e.g. AOL, Earthink), browser version, operating system
(e.g. Windows 2000, Mac OS 7), and the error that occurred.
(Most Common message):
"Webspirs Problem. "ERL server returned error code
‘The maximum number of users has temporarily been reached’.
It may be minutes or hours before the database again becomes available."
You see this message when the maximum number of users are logged in to the
database.
For this reason, it's very important that you click the Logout button when you
are finished using a database.
This frees the database for the next user.
(Very rare message):
"A Server Error Has Occurred:
(Could Not Attach to Patron Data Source Profile. Error=Service Not Running)"
You will see this message when the Remote Access server is unavailable.
Please call the Library at 221-7346 and report this problem.
First, the Remote Access server checks your computer's IP
address. If it is on-campus, database access is granted
automatically. If your computer is off-campus, Remote Access asks
for your User ID and then checks it against a list of all currently registered
students and Austin Peay employees. If it finds a match, database
access is granted.
This page is presented when a link to an article is copied from the
address bar of a browser into an email or other document. People
sometimes try this with the expectation that clicking the link will
work, at a later time, to get back to a specific article.
Currently, the link in the address bar of the browser only works when
the request is instigated from the APSU library website.
Occasionally, links from within one database to content in another
database will result in this page, if this happens please
see the above description for a possible remedy. |
