Frequently Asked Questions

USB Flashdrive/Thumbdrive problems

• Most USB/Flash drive drivers are current as of August 17, 2005

• If you have a "Secure" partition on your USB/Flash drive, you may require an administrative account on the workstations.

• The library does not provide administrative accounts on InfoCommons or LICR workstations

• To access data on secured drives, please use the machine you used to enable the secure partition to:
  1.) Copy off all your data (including the USB drivers folder)
  2.) Remove the secure partition
  3.) Copy your data back onto the drive
  

• If you are prompted for a password to install drivers, please contact the Information Desk

Asian/Alternate Character sets

• If you are prompted to install alternate character sets please be aware that InfoCommons machines IS01 through IS08 and all LICR machines already have Alternate character sets installed

• Alternatively, if none of these machines are available, please contact the Information Desk

Health & Human Performace Textbook CD problems

• HHP students have a CD in their textbook which requires software installation on a machine before it is usable.

• The regular public user accounts do not have enough access permissions to install software on the machines (for generally better stability)

• The HHP lab in the Dunn Center is the only lab which has this software installed; please use the Dunn lab for this CD

Online Music class CD-ROM problems

• Music classes have a CD and a website

• The website stores user profiles **including the CD drive letter** which are created during the first login.

• The user profiles may negatively impact CD-ROM performance on InfoCommons and LICR workstations

• To access the music tracks on CD:
  1.) Explore to the CD drive
  (Right-Click Start-->Click Explore-->Select Drive D: (the CD drive))
  2.) Sort by filename or search the folder for the CD track filename
  (hover the mouse over the link to the music track to find the full name of the file linked)
  3.) Doubleclick on filename
  

Online Music class sound file problems

• Music classes have sound files that require recent versions of Real Player

• Real Networks, the maker of Real Player, sometimes require updates to older versions of Real Player; the Systems Department generally is not notified of these updates by Real.

• Congratulations, you have likely been caught by one of these surprise updates

• The regular public user accounts do not have enough access permissions to install software on the machines (for generally better stability)

• The Systems Department is working to update all public workstations;
  Currently, InfoStations 00-08a and LICR Workstations 01-09 (the first two rows of each area) have the newest RealPlayer (v10) installed

• Library Systems staff will be around to update the remaining machines when they are not being used by students working on academic projects

Math Computer-Based Training

• Math courses have a website http://www.coursecompass.com

• This course includes streaming video clips which sometimes hang, causing the workstation to stop responding.
  (When the workstation hangs for more than ~30 seconds the only solution is Restarting the workstation)

• There is no workaround, OIT is monitoring this problem and identifies it as a bandwidth issue (which is beyond library control)

Chemistry PCNMR Software

• Dr. Fred Matthews is the PCNMR expert, please contact Dr. Matthews for PCNMR assistance

Physio Physics CD-ROM problems

• Physio CD-ROM tries to install program and fails or hangs or asks for administrator password

• To access the contents of the Physio CD-ROM, use the following steps:

• Explore the CD-ROM drive (Click Start-->My Computer-->D:)

• Open Physio folder

• Double-click on "Index" file to start

Printing PowerPoint problem

• Some PowerPoint slides have light text on light backgrounds

• To print these files you may.

1. Change the print settings to color
   (With the file open: File-->Print-->Color/grayscale-->Color)

2. Select a different PowerPoint Template
   (With the file open: Format-->Slide Design Choose a template from right hand menu)

Printing Single Sided

• InfoCommons and LICR Workstations default to Double sided or "Duplex" printing

• To change from Duplex to Single Sided printing use the following steps with the document open:

• Click "File" on the toolbar

• Click "Print" on File menu

• Click the "Properties" button

• Click "None" in the "Duplex options" area

• Click OK (to accept Duplex None setting)

• Click OK (to submit print job)

• Wait for the rename print job popup

• Change print job name

• Submit print job as usual

• Disabling Duplex printing will last throughout the current application session; once the program is closed the default (Duplexed) printing behavior will resume on next use

Printing from Blackboard / WebCT

• Printing directly from Blackboard causes strange problems

• For successful printing from Blackboard / Web CT, save the document to the desktop, open with regular program for that type of file, and print from there

• To do this, follow these steps:

• Right click the link to the file in Blackboard / WebCT

• Select "Save Link As"

• Select "Desktop"

• Click "Save"

• Click "Open"

• Print files with desired options (Reboot workstation when through to clear desktop)

Printing files with Mathematical Equations

• Printing files with Mathematical Equations sometimes fail

• For successful printing, follow these steps:

• Click the Adobe printer icon as usual

• Click the "Advanced" button at the bottom left corner

• Check the "Print as image" checkbox

• Click "OK"

• Click "OK"

• The print job should print this time

VendPrint Troubleshooting

• When there is an "Access Violation error" this means a second instance of the Popup Client tried to start, but couldn’t (and it shouldn’t)

• If a 'Rename the print job pop up window' does not appear after ten seconds or so, please do the following:

• Check the tasktray (bottom right corner of screen) for the presence of a strange grey rabbit head icon
  If the icon is there, minimize the topmost open window, one at a time, sometimes the popup is hiding behind the top window
  If the icon is not there, click Start -->Programs-->VendPrint-->VendPrint PopUp Client
  Then resubmit your print job

• Next steps (if needed)
  * Check the printer queue (Start --> Printers --> Name of Printer) for print jobs from [workstation name]
  * If the print job is listed on the printer queue, check the Release Station list
  * If the print job is listed on the Release Station, try to release the job (should get a popup on the Release Station that says popup has not been responded to on the workstation)
  * Check workstation for popup (usually these steps cause the pop up to appear)
  * If there is still no popup, Reboot the Release Station

• VendPrint, generally, just works. When it doesn't, and these steps do not fix the problem, please contact the Information Desk

If your InfoCommons / LIR related question is not answered on this page please use Ask A Librarian
If you have other questions, please go back to the Main FAQ page